The Seconts (multi-)Tenant module enables working at more locations and with more control rooms. This is a form of ‘Private cloud/SaaS’, where users can access their protected data and certain functionalities via the software.
For example, as a large alarm centre (RAC/PAC) you could grant the control rooms of specific security companies (BACs) rights to use functionalities and components of the central system.
Seconts Tenant is also the tool for companies that have area-specific control rooms to distribute incoming calls and to allow the control rooms to work together flexibly.
Taking over calls and escalation
Because users work in one central system, this offers additional possibilities for the users. This allows for:
Secure connections and data
The Seconts Tenant module guarantees the protection of all data and information. Customer information is available ONLY to the owner of the data: this applies both to the owner of the system and to the specific user(s) and groups of users of the system. The availability from different locations is done via redundantly executed shielded network connections, resulting in a ‘Private Cloud’ solution.
Benefits of SaaS (Software-as-a-Service)
Multi-tenant use occurs when the owner of the system grants third parties access to specific services and (sub)parts of the central system. Seconts Tenant supports this and users in different locations may use these services. Characteristics of these SaaS services are:
