“I’m excited about the flexibility and scalability of Seconts. Costs are another strong point; the customer simply gets more value for their money. As a consultant, I often run into specific requirements. It’s nice to have a team ready to meet these requirements. A different icon? No problem. We are different compared to the large suppliers where all kinds of interests may come into play as well. With us, it’s simple: if we say we’ll get it done, we’ll get it done. We’ll make it happen!”
Wolter Schunselaar
Consultant
Albert van Pelt
Development & new releases
” We work with a roadmap for product improvements and new modules based on on our customers’ input. Before we take any action, we conduct an impact analysis of the risks and cost/benefits. The development is done according to Scrum with sprints of 1-4 weeks. 2-4 times a year, there’s a major Suite-release every year and Service Pack-releases with interim improvements. Focus points for the upcoming period are: 1. Reducing operator actions (all in 1-3 mouse clicks) 2. More possibilities for Cloud work. 3. Further automation via Seconts Flow.”
Len Voeten
IT Support
“A control room must always be able to rely on its ICT. Together with my team, we work every day to ensure reliable, secure and available ICT and control room environments for our Seconts customers, including alarm receiving centres (PACs) and monitoring centres (BACs). With direct communication, knowledgeable professionals and fast support outside office hours, we look beyond simply resolving incidents. We know our customers, identify risks at an early stage and work according to high quality and security standards, aligned with requirements such as ISO 27001 and NIS2. This is how we combine personal involvement with professional quality and ensure that our customers can rely on their technology.”
Benny van Geffen
Training & Support
“Part of a Seconts implementation is proper training. This is available for all modules in the suite. The duration and intensity depend on the target group and are always tailor-made. This varies from a one- and two-day training for a (main) switchboard operator to 3 or 4 days for an administrator. We prefer to provide the training in our own training centre. We simulate exciting situations in our ‘sandbox’ and participants are allowed to make mistakes when solving assignments live. We familiarise them with the general manuals and with customer-specific manuals as well as work instructions.”