For control rooms that process large amounts of alarm notifications. An optimally automated alarm processing process is important for this type of control room. Alarm notifications that do not immediately require the personal attention of an operator can be processed fully automatically. With Seconts, operators have more time available for (alarm) notifications that indeed do require more attention!
For control rooms that want real-time visibility and insight. Users such as the government, financial institutions, fire brigade, police and ambulance want real-time insight into the status of the connected systems and the communication infrastructure. Seconts provides the operator with this information during the (alarm) handling process. This includes the status of the alarm communication over one or more infrastructures. In combination with the ASB products ccsMuSDO, Smartbox, IPC and BMSO, this functionality will be optimally available.
Maps and videos of objects to be monitored.
Area maps, by using Google maps for example.
Remote control(s). The release of doors, locks, key tubes, lighting, selection of cameras, control of in-house telephones, etc.
Basic registration of systems at the customer site (CMDB). This may include system details, including maintenance, warranty, contract information, type of infrastructure, etc.
Links to third party systems via hyperlinks, Web Services, etc. This allows information to be accessed faster and easier to manage with a single click of the mouse.
Fire alarm app. This means that the person responsible for the fire alarm system is in control 24/7. Using the app, he can put the systems in maintenance status, consult the logbook and plan and monitor periodic checkups.
Company alarm centres and healthcare facilities must be able to process reports/incidents manually and automatically. Floor plans and video support are a plus.
Using Seconts, notifications and tasks can be carried out according to fixed processes. The transfer of reports/incidents to another department or colleague can be arranged easily and flexibly. The user-friendly Seconts Client also facilitates camera control, remote access, monitoring of specific processes and initiating and answering intercom calls.
The main difference with a traditional control room is the number of services that a Total Service provider offers.
In addition to the regular processing of alarms, the Total Service Provider’s control room plays a role in the availability of digital services and the infrastructure. Examples are telephony, data, damage follow-up, routers, switches, servers, etc. The integration with third party systems is extremely important. The Seconts Suite offers an extensive and growing set of web-services.
The Seconts monitoring app provides users and customers with real-time information. Without the intervention of an operator, they are ‘in control’ of the status of the actions to be taken or to have been taken.